Effective 2 September 2026
Requesting cancellation
Logged-in customers can request cancellation from My Reels while an order is submitted or processing. A request does not itself cancel an order or confirm a refund.
Admin review
Our team reviews the work already performed and the reason supplied. Approved requests are sent to Razorpay for refund processing. We mark a payment refunded only after the payment provider confirms the refund result.
After delivery
Questions about a delivered order can be raised through support and are reviewed individually.
Refund timing
Once processed by Razorpay, the time taken to appear in the original payment method depends on the bank/payment network. The dashboard will show the recorded refund state.
Contact
Questions can be sent to support@instareels.cloud.